Returning a LawnEdge item? Prepare a clear enquiry

If you need help with a return, a clear description of the item and the reason for contacting us gives the team a useful starting point.

Include:

• Your order reference, sent privately.
• The product name and quantity involved.
• Whether the item is unused, installed or altered.
• What happened and what help you are seeking.
• Relevant photographs if the item appears damaged or incorrect.

Keep the reason for your enquiry clear. Changing your mind about an item is different from reporting damage, a fault or a product that does not match the order.

Photographs should show the relevant issue. Avoid including unrelated personal details, and keep any delivery-label information within your private correspondence with the team.

Read our current refunds and returns page for the applicable process. If the return destination, packing arrangements or collection route are unclear, ask before posting the item rather than assuming an administration address is the correct destination.

Use our contact page to explain the issue and request the appropriate next steps.